शुल्क वापसी की नीति

1. What is the Sales Return Policy?

RBS Jewellers offers a No Question Asked Return Policy within the specified return period, allowing customers to request a return for a product of equal or higher value, subject to availability.

 2. What is the timeframe for initiating a return?

Jewellery must be returned within 15 days of purchase. Gold Coins & Bars will only be processed under our Buy-Back programme.

 3. What are the conditions & documents required to return products to RBS Jewellers?

Jewellery must be in its original condition, without any tampering, alteration, misuse, breakage, mishandling, chemical exposure, or repairs. Customers must present the original Tax Invoice or Certificate of Authenticity.

 4. Can someone else return a product on behalf of the original customer?

Yes, an authorized representative can return a product with an authorization letter from the original customer, including proof of identity as specified in the detailed policy. 

 5. How are the returns processed?

Returns are issued in the form of a Credit Note equivalent to the Net Bill Value (Value of the metal and gems only) of the original purchase. 

 6. Are there any non-returnable items?

Certain items such as customized or personalized products, and solitaires of weight higher than 3 Carat are non-returnable.  

 7. Can I get a money back or cash refund against a Sales Return?

No, a Sales Return can be exchanged against a purchase of another product from the store of equal or higher value. Customers can avail Credit Note against a Sales Return.

 8. What is the process for damaged or defective items?

Customers must report damaged or defective items within 15 days of purchase. RBS Jewellers reserves the right to inspect and determine the appropriate resolution, which may include return, replacement, exchange, or repair. 

 9. How can I contact RBS Jewellers regarding returns?

Customers can visit RBS Jewellers Stores or call our customer service team at +919310165297.

 10. Where can customers seek sales return from RBS Jewellers?

Customers can seek sales returns from any RBS Jewellers stores across India. 

This FAQ summarizes key points from RBS Jewellers Sales Return Policy to provide clarity and guidance to customers. For further details, please refer to the complete policy available on our website or contact our customer service team.